Terms & Conditions

Effective date: October 27, 2026  ·  Last updated: October 27, 2026

1. Acceptance of these terms

These Terms & Conditions (“Terms”) govern your use of the website at truhealthchiro.net (the “Site”) and the related online booking, chat, text messaging, and email services (together, the “Services”) offered by TRU Health Family Chiropractic (“TRU Health,” “we,” “us,” or “our”). By using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.

2. Not medical advice

The content on the Site, including descriptions of chiropractic care, functional medicine, pediatric and pregnancy care, INSiGHT scanning, and other services, is for general informational purposes only. It is not medical advice and is not a substitute for an individual examination, diagnosis, or treatment by a qualified healthcare provider.

Using the Site, booking online, or messaging us does not by itself create a doctor–patient relationship. That relationship begins only after you complete our intake process and are evaluated in person by one of our providers. Always consult a qualified healthcare provider before starting any treatment, and never ignore professional medical advice or delay seeking it because of something you read on the Site.

3. Medical emergencies

4. Appointments and online booking

• Online booking is provided through a third-party scheduling platform for your convenience. An appointment is confirmed only when you receive a confirmation from our office or the booking system.
• Please give accurate, complete contact information so we can confirm and remind you about your visit.
• We may need to reschedule or cancel appointments because of provider availability or circumstances outside our control. We will make reasonable efforts to let you know as early as possible.
• If you need to cancel or reschedule, please contact us as early as possible at (630) 541-8861. Our office policies on cancellations, missed appointments, fees, and insurance are provided during your intake process.
• Appointments for minors must be booked by a parent or legal guardian, who must also be present at or consent to the visit as our office policies require.

5. Text messaging terms

By giving us your mobile phone number and opting in, for example by booking online, starting a chat on our Site, or texting our office, you agree to receive text messages from TRU Health Family Chiropractic at that number. These terms apply to our text messaging program:

• Program description: appointment confirmations and reminders, scheduling updates, replies to your questions, and, if you separately opt in, occasional updates and offers from our office.
• Message frequency varies based on your appointments and conversations with us.
• Message and data rates may apply. Check with your mobile carrier for details about your plan.
• To opt out, reply STOP to any message. You will receive one final message confirming your opt-out and no further texts unless you opt in again.
• For help, reply HELP, call (630) 541-8861, or email info.truhealthchiro@gmail.com.
• Consent to receive marketing text messages is not a condition of any purchase or of receiving care.
• Mobile carriers are not liable for delayed or undelivered messages.
• Please do not send detailed health information by text message.

Our Privacy Policy explains how we handle your mobile number. We do not sell or share your mobile number or opt-in consent with third parties for their marketing purposes.

6. Offers and promotions

Complimentary consultations, new patient specials, and other offers shown on the Site are subject to availability and eligibility and may change or end at any time without notice. Some offers may not be available to patients whose care is covered by Medicare, Medicaid, or other government healthcare programs, or where otherwise restricted by law or insurance agreements. Offers cannot be exchanged for cash.

7. Testimonials and results

Testimonials and reviews on the Site reflect the personal experiences of individual patients. They do not guarantee that you will have the same or similar results. Every patient is different, and results vary with each person’s health history, condition, and other factors.

8. Our content

The Site and its content, including text, photographs, graphics, logos, and design, are owned by or licensed to TRU Health and are protected by copyright, trademark, and other laws. You may view and print pages for your personal, non-commercial use. You may not copy, reproduce, modify, distribute, or republish any content without our prior written permission.

9. Acceptable use

You agree not to:

• use the Services for any unlawful purpose or in violation of these Terms;
• submit false information, or book appointments in someone else’s name without their permission;
• attempt to gain unauthorized access to the Site, our systems, or other people’s information;
• introduce viruses, malware, or other harmful code, or interfere with the Site’s operation; or
• use automated tools to scrape, copy, or collect content or information from the Site.

10. Third-party services

The Site includes links to and features from third parties, such as our online booking provider, Google Maps and Reviews, Facebook, and Instagram. We do not control and are not responsible for their content, availability, or practices. Your use of third-party services is governed by their own terms and privacy policies.

11. Disclaimer of warranties

The Site and Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Site will be uninterrupted, error-free, or free of viruses, or that its content is always complete or current.

12. Limitation of liability

To the fullest extent permitted by law, TRU Health, its providers, staff, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of, or inability to use, the Site or Services, including your reliance on any information on the Site.

This section applies only to your use of the Site and the online Services. It does not limit any rights or remedies you may have regarding clinical care you receive from our providers, or any liability that cannot be limited under applicable law.

13. Indemnification

You agree to indemnify and hold harmless TRU Health and its providers, staff, and affiliates from any claims, losses, or expenses, including reasonable attorneys’ fees, arising from your violation of these Terms or your misuse of the Services.

14. Accessibility

We want everyone to be able to use our Site. If you have trouble accessing any part of the Site, or need information in another format, please call us at (630) 541-8861 and we will be glad to help.

15. Governing law

These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law rules. Any dispute arising out of or relating to these Terms or the Services will be brought in the state or federal courts serving DuPage County, Illinois, and you consent to the jurisdiction of those courts. If any part of these Terms is found unenforceable, the rest will remain in effect.

16. Changes to these terms

We may update these Terms from time to time. When we do, we will post the updated version on this page and change the “Last updated” date above. Your continued use of the Services after an update means you accept the revised Terms.